Shane Jasura

I am a versatile network engineer with a strong background in troubleshooting and configuring IT infrastructure. Skilled in managing complex technical issues across wired, wireless, and cloud environments, and developing tools to streamline support workflows using Python and APIs. Passionate about root cause analysis, process improvement, and automation/AI.

Arista Networks

Technical Solutions Engineer (Aug 2019 – Present, Cary, NC - Hybrid)

• Campus TAC (Technical Assistance Center) for small business to enterprise customers
• Troubleshooting Layer 1-3 across switches, APs, on-prem/cloud controllers
• Live troubleshooting sessions; escalation handling; in-lab recreates
• Collaboration with engineering for bug reports, diagnostics, and fixes
• Packet capture analysis, log reviews, internal tool usage
• Python scripting and API usage with Arista platforms
• Knowledge base contributions and mentoring junior engineers

Cisco

Problem Manager (Aug 2016 – Aug 2019)

• Managed high-level incidents for a network of 17,000+ devices
• Root cause analysis, stakeholder updates, chronic issue handling
• Process documentation, junior team mentorship

Tier 2 NOC CSE (Jul 2014 – Aug 2016)

• Proactive alert handling using NMS tools
• Layer 1/2 troubleshooting, RMA management, carrier circuit issues
• Support for Nexus 5K/7K, 6500, 3845, 7600, and wireless infrastructure

MACD VoIP Engineer

(Aug 2012 – Jul 2014), Morrisville, NC

• VoIP configuration using Cisco Call Manager and Unity
• Telephony issue support, MACD operations
• High-volume ticketing systems, SLA monitoring

Ironistic

Freelance Web Developer (Apr 2012 – Aug 2012), Remote

• Newsletter and website design
• Open source CMS development (Joomla, WordPress, Drupal)
• HTML5/CSS3 development and team collaboration

DynPro Inc

Freelance Web Developer (2011 – 2012), Cary, NC

• Website maintenance and design
• Front-end development (HTML/XML/CSS/PHP)
• Graphics via Photoshop and Illustrator

Pomeroy IT Solutions

Computer Technician (Oct 2007 – Feb 2012)

• Cisco VoIP, router/switch installations and upgrades
• Cable termination, testing, and deployment support
• BB&T project lead and credit union refresh team lead
• Inventory tracking, stakeholder coordination, deployment execution